Terms & Conditions

VELVET HOME AND LIVING WARRANTY

The colour, texture and composition of fabric or wood may vary from the products displayed in store or on our website due to dye lot variations and natural timber variations. Due to the many variations in monitors and browsers, colour samples may appear different on different monitors. Computer monitors are not all calibrated equally and colour reproduction on the Internet is not precise. Reclaimed wood is unique, and no two products are the same. The wood will display holes, nail marks, scuffing and are part of the intrinsic beauty of the product. Solid timber products have natural markings, cracks and colour variations due to the nature of the product; these are the characteristics of a natural product and not defects or signs of damage.

Leather Furniture

Dye lots may vary as the hide has not been corrected to remove imperfections.  The leather develops a patina during its expected useful lifetime. Colour variations may occur due to multiple hides required to make up the item.

Marks, tick bite scars, scratches, stretch marks and scuff marks are characteristic of full grain leather and are therefore not defects. Cattle branding marks may also be visible and are not considered defects. Exposure to too much sunlight may lead to fading and drying.

Velvet Home & Living will only be liable to honour a warranty if:

The defect existed at the time of delivery and manifested during the warranty period;

The defect did not arise due to normal wear and tear or misuse/abuse by the customer;

The product concerned is used for the purpose intended and in a domestic/residential environment. (unless a waiver is given in writing)

The customer duly complied with the care instructions and maintenance and customer provides the original invoice.

Upholstered Furniture

Upholstered furniture is warranted for a period of 2 years from date of delivery/collection in respect of the frame and craftsmanship) The warranty does not extend to the fabric or leather used to upholster the product as this is subject to wear and tear associated with use. Furthermore, usage and treatment in the customer’s environment is beyond our control. Exposure to sunlight can lead to fading.

Warranties do not apply to:

Defects or damage arising from negligence, abuse or misuse, including (but not limited to) improper maintenance –, exposure to water, direct sunlight, coastal air, chemicals, accidents, any use for which the product was not designed nor does it cover ordinary wear and tear and failure to comply with Velvet Home & Living’s care instructions or specifications. Extreme use is considered damaged caused by more than normal wear and tear this includes:

  • Solvent and/or other spills
  • Ink, Pen or crayon marks
  • Paint
  • Body fluids (human or animal)
  • Improper cleaning techniques
  • Placing furniture outdoors in direct sunlight or in close proximity to an open heat source -heaters, fire places, braai stands.

Timber Warranty

Timber products are warranted for a period of 1 year from date of delivery/collection in respect of frame and workmanship. Should the original product be altered in any way, the warranty will be void. Since Teak wood has an oil content, any Teak furniture used for indoors should not be placed on a carpet.

Outdoor / All-weather Rattan

Velvet Home & Living warrants that under normal use and proper care, our products are free from defects of cracking, peeling and breaking for two years from date of delivery. Our outdoor products are manufactured from High Density Polyethylene (HDPE) and unlike PVC which is toxic Polyethylene is an eco-friendly material that can be recycled.

 

The warranty above does not cover failure or damage caused by improper applications, unreasonable use or abusive use which is beyond our control; or cost associated with the replacement of the fabric, including labour and installation.

 

Velvet Home & Living also warrants that under normal use and proper handling, the product has no significant colour fading within one year of outdoor use from date of delivery.

 

Condition of displayed products

If the sale is the product that is on display in the Velvet Home & Living showroom as seen and chosen by the customer, then the product is sold to the customer in the specific condition in which it is, and the customer agrees to accept the chosen product in that condition.

Limitation of Liability

Velvet Home & Living will only be liable for damages that may be suffered by the customer as a result of gross negligence or a wilful or intentional act or omission on the part of Velvet Home & Living.

Exchanges and Returns

Velvet Home & Living will exchange any damaged or flawed products returned in an unused condition within 7 days of purchase or delivery together with the proof of purchase. Product exchanges requiring delivery will be transported to the original delivery address within South Africa. Velvet Home & Living will check the condition of products presented for exchange or returned. Products are deemed to have been supplied in good condition as checked by the customer at the time of purchase, delivery or collection. Velvet Home & Living cannot be held responsible for goods where product characteristics and/or imperfections were pointed out prior to purchase.

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